FAQ + Ticketing Terms and Conditions of Sale
What is the minimum age to attend one of our events?
Due to our events being held in licensed premises, you should be 18+ and hold a valid ID to gain entry.
For Under 18 Events, does the guardian have to be a parent or can it be anyone over 18.
The guardian simply has to be someone over the age of 18.
Are tickets transferable?
Yes you can simply hand them to a friend. They will scan once at the door, duplicates will not be permitted.
I can’t find my tickets
Simply email firstname.lastname@example.org and we will re-issue them to you
All prices are inclusive of GST and in Australia dollars.
All our events are held in licenced venues and are strictly 18+. Unless otherwise stated.
What time does the show start?
Event timing will be posted to the specific event page on www.itdevents.com at least one week prior to the event.
Where can I get my meet and greet photo?
All photos are uploaded within a week of the event to http://www.itdevents.com
Can i get a refund on my tickets?
Just like ticketek and ticketmaster, all sales are final! Tickets are sold on a strictly no refund or exchange basis. In the event of a cancelled or rescheduled to a new date show (and you cannot or do not wish to attend the rescheduled event), you may apply for a refund of the face value of the ticket. In the event of a change to the event time and/or venue, your ticket will be made valid to a rescheduled show. Cancelled event tickets will be refunded for 28 days after the event was to take place. In The Dark does not offer refunds or exchanged as a result of a change in your personal circumstances. If an event is cancelled or rescheduled, all liability is limited to the amount for which the ticket was purchased (including any fees or charges). Unless required by law (including the Australian Consumer Law), In The Dark will not be liable for any other losses incurred by you as a result of the cancellation or rescheduling of an event, including any travel and accommodation expenses. Management reserves the right to refuse admission and in such an event will not refund any admission fee paid.
If the lineup changes can i get a refund?
Conditions of entry
You may be denied entry into, or removed from, an event where there is reasonable grounds to do so, including if you breach these Terms and Conditions, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others.
You may not be permitted to take into the event, or use, professional cameras or other photographic or recording equipment.
You may be required to submit to a search of your person and/or possessions before entering the event.
Unless otherwise stated, entry to events is restricted to persons over 18 only.
In accordance with Australian venue, police and liquor licensing requirements, the only acceptable forms of identification are:
– A current photo driver’s license
– Current Passport
– An accepted Proof of Age card
Persons causing a disturbance or refusing to comply with requests from Security will be ejected from the event.
Anyone found to be breaking conditions of entry inside or outside the event or any behavior deemed to be anti-social will be refused entry and/or ejected from the site without refund.
The promoter or venue shall not be held liable for any loss, injury or damages sustained entering or at the event.
By entering the event you agree to being filmed or photographed, the product of which may be used for marketing or promotional purposes.
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